Outsourced ATM monitoring services: maximising effectiveness and efficiency

As technology advances, people seek faster, more reliable, secure, and more convenient methods to access various banking services such as fund transfers, withdrawals, and deposits 24/7.

To cater to this need, ATMs have emerged as self-service vending devices that allow customers to bank anytime and anywhere. ATMs save time, money, and effort leaving quick access to cash, deposit, and other services, making them a popular choice among users.

The global ATM market has an expected growth of $28.82 billion in revenues in 2026 (according to researchandmarkets). This growth includes rising competition amongst the banks to increase their competitiveness. Therefore, increasing demand for automated systems and enhanced ATM supervision standards worldwide. 

ATM Supervision

ATM Supervision is a crucial tool that can offer significant competitive advantages to financial institutions. By utilising this service, banks, and credit unions can follow up on the availability and efficiency of their ATM network, which is crucial for delivering a seamless customer experience.

Through real-time analysis of ATM status, cash, and consumable levels, ATM monitoring allows proactive management of ATM incidents and optimises ATM availability. It enables financial institutions to receive alerts, warnings, and information based on predefined business rules. It enables financial institutions to outsource their monitoring to a specialised company. Therefore, dedicated and experienced teams process these alerts, implement the appropriate actions and contact the relevant entities to resolve the incident. This approach ensures that incidents can be identified and resolved quickly.

Moreover, the service can assist institutions in saving money by reducing many unnecessary interventions. This service is essential for any institution that aims to provide the best possible service to its customers.

Customer Support

In today's fast-paced business world, providing a product or service alone is no longer enough. Customers expect more. They expect a positive experience from start to finish. That includes customer support that is available 24/7 and delivers high-quality service. As a business owner, meeting these expectations can be a challenge. But that is where outsourced customer support comes in.

Outsourcing customer support ensures that customers have access to reliable and professional assistance but also frees up time and resources to focus on other aspects of the business. With personalised assistance and real-time information, customers will feel valued and satisfied. Therefore, increasing loyalty and retention rates.

A 24/7 schedule in a customer service center is essential. It ensures continuous support, builds customer trust, and boosts satisfaction.

Fraud Surveillance

Proactive surveillance measures are also essential in today's age. Fraud is becoming more sophisticated and frequent. Businesses need service experts to handle them alongside implementing fraud detection rules and analysing electronic payment activity 24/7, where financial institutions can protect their assets on top of their customer's sensitive information. Moreover, it safeguards businesses from potential financial loss and builds better customer relationships, which is invaluable in today's competitive marketplace.

HPS excels in providing various services and continuous expertise in ATM Monitoring, Fraud Monitoring, and Customer Support Services, meticulously tailored to cater to the exacting demands of discerning customers.

PowerCARD-ATM provides a comprehensive self-service ATM transaction processing solution for financial institutions and retailers. Moreover, PowerCARD-Fraud offers an extensive and stand-alone fraud solution monitoring in real-time or near real-time authorisations from any system. The service also includes Back Office services for ATMs and Fraud Monitoring.

To know more about HPS and PowerCARD capabilities, please contact sales@hps-worldwide.com