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Customer Support
The maintenance contract represents the continuity of the accompaniment of the customer by Hightech Payment Systems. By this contract, Hightech Payment Systems ensures its customers a permanent support with their listening to meet their needs. A Hot-line service is open to treat the anomalies raised, the new needs for development or any other request for information.
In addition, this contract urges Hightech Payment Systems to integrate the evolutions operated by the international organizations or of new communication and information technologies.
Procedures are installed between Hightech Payment Systems and the customer to ensure an optimal quality of service. Our services of maintenance include:
- Hot-line service accessible 7 days a week, 24 hours a day.
- Correction of anomalies of PowerCARD.
- Enhancements of international payment systems (Europay, MasterCard and VISA).
- Enhancements of technical enviroments (UNIX and ORACLE).
Hightech Payment Systems is recognized by the majority of the international organizations of payment which certified its PowerCARD product. While attending all the meetings which they organize to the profit of the software editors, and while adhering to their systems of documentation, we follow very close the various modifications and innovations of their interfaces and/or procedures.
The existence of a cell of "Technological Survey" makes it possible to be attending all the technical meetings of the various actors of the electronic banking, when it is not at the origin of the changes, which gives it enough time to prepare and test the various improvements.
In conclusion, Hightech Payment Systems is given like priority to be with the listening of the needs for its customers and to be to the mounting of the evolutions of the sector of the electronic payment systems so that its software packages are free from anomalies, the technical and functional evolutions of the various national and international systems follow and remain up to date on the technological level.
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Customer Support
